POSITION: Assistant Studio Manager 

REPORTING TO: Studio Manager

LOCATION: FaceGym Studio
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym.com and at home. We are based in central London, working across the UK & USA!

Job Summary

Supervise the Studio and ensure the smooth-running service each day. To manage and coordinate the scheduling of facial workout bookings, ensuring smart bookings to help boost profitability. Leading by example in offering the best customer service.

Key Duties And Responsibilities:
Responsibilities for this role include, but are not limited to;

•  Communicate effectively and professionally with the whole team throughout the day to
• support in the delivery of a 5-star customer experience and making the team aware of any challenges may arise
• Responsible for ensuring the Studio achieves sales targets. Encouraging upgrades, smart
  
• booking and driving retail sales.
• Supporting Studio Manager with inventory management and stock control, effectively
• completing monthly stock takes
• Accurately complete Company paperwork within set guidelines and time limits
  
• Ensuring all team members are adapting client conversations where appropriate,
  strengthening the interaction and engagement at all stages of the workout, service,
  maximising every sales opportunity to achieve all set KPI’s.
• Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard.
• To have a strong focus on client loyalty and occupancy rates- inspiring the team to
  continually improve on their own occupancy and rebook goals.
• Ensuring the front desk, and work stations are clean and presentably stocked with the necessary products and tools/equipment required to carry out the full range of workouts and necessary tasks.
• To confidently manage and overcome customer complaints and challenges in the studio and over the phone.
• Responsible for ensuring company policies are followed at all times, such cancellation and lateness policy to clients to keep a smooth running of business.
• To have a strong focus on maximising retail potential and client retention.
• Having the confidence to overcome selling challenges & ability to create retail theatre to attract and entice customers, incorporating the client journey, brand story whilst engaging with customers.
• Maintain an exceptional customer experience at every touch point of the client’s experience in the studio.

The ideal candidate will have;

• The ability to motivate and lead the team and to drive high performance
• A ‘can do’ entrepreneurial attitude to help support the team and drive the business forward
•  Strong numeracy skills
•  Commercially aware with a passion for skincare and beauty
• Enjoys exploring opportunities and using own initiative
• Exceptional customer service skills
  • A team player with inspirational social skills
  • Articulate and confident communicator
• Experience working with an online booking system

Over To The Best Part, The Perks!

• Generous commission on retail
• Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
• Product Perks: Get 50% off FACEGYM products to help you look and feel your best.
• Special Celebrations: Celebrate your birthday or any special day with a paid day off, just for you.
• Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.